Privacy Policy

Last Updated: January 1, 2026 | Effective Date: January 1, 2026

Introduction

TOM Car Wash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tomcarwash.com (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Book a service through our website
• Contact us via email or our contact form
• Subscribe to our communications
• Visit our facility

This information may include:

• Name (first and last)
• Email address
• Phone number (mobile and/or landline)
• Vehicle information (make, model, year)
• Service preferences and history

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services
• To process and confirm your bookings
• To communicate with you about your appointments
• To send service-related notifications (including SMS messages if opted in)
• To send promotional offers and marketing communications (with consent)
• To improve our website and services
• To respond to your inquiries and provide customer support
• To comply with legal obligations

SMS Messaging and Communications

When you provide your mobile phone number and opt in to receive SMS messages, we may send you:

• Appointment confirmations and reminders
• Service completion notifications
• Promotional offers and discounts
• Important updates about our services

You can opt out of SMS messages at any time by replying STOP to any message. Message and data rates may apply. For more information, please see our SMS Terms and Conditions.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, SMS delivery services).
• Legal Requirements: We may disclose information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our customers or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information.
• Opt-Out: Opt out of marketing communications at any time.
• SMS Opt-Out: Reply STOP to any SMS message to unsubscribe.

To exercise these rights, please contact us at support@tomcarwash.com.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our Site may not function properly without cookies.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: