Frequently Asked Questions

A basic exterior wash typically takes 30-45 minutes. Our full detailing services can take 2-4 hours depending on the size and condition of your vehicle. We will give you an accurate time estimate when you drop off your car.

While walk-ins are welcome for basic washes, we highly recommend booking an appointment for detailing services to ensure we can accommodate you at your preferred time. You can book online or contact us via email.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash. For online bookings, payment is processed securely through our billing system.

Absolutely! We use only premium, pH-balanced cleaning products that are specifically designed for automotive use. Our products are safe for all paint types, clear coats, interior materials, and are environmentally friendly.

We recommend washing your car every 1-2 weeks to maintain its appearance and protect the paint. If you live in an area with harsh weather conditions or drive on salted roads, more frequent washing is recommended.

Ceramic coating is a liquid polymer that bonds with your car's paint to create a protective layer. It provides superior protection against UV rays, chemicals, and minor scratches while creating a hydrophobic surface that repels water and dirt. Our ceramic coatings typically last 2-5 years depending on maintenance.

Yes! We stand behind our work with a 100% satisfaction guarantee. If you are not completely satisfied with any service, please let us know within 24 hours and we will make it right at no additional cost.

While we have a high success rate with stain removal, some stains that have set in for a long time or are from certain substances may not be completely removable. We will always do our best and will let you know what to expect before we begin.

Yes! We service all makes and models of cars, trucks, SUVs, and vans. Pricing may vary based on vehicle size, which will be reflected when you book your service.

Please remove all personal belongings from your vehicle before your appointment. This allows us to clean thoroughly and ensures your items are safe. Everything else, we handle!

Our business hours are:
Monday - Friday: 8:00 AM - 7:00 PM
Saturday: 9:00 AM - 6:00 PM
Sunday: 10:00 AM - 5:00 PM

You can reach us via email at support@tomcarwash.com or visit us at 7548 Emerald Drive, Manassas, Virginia 20109. You can also fill out our contact form and we will get back to you as soon as possible.